Terms of Service

DropVio provides software that lets independent food businesses run their own online store: drop scheduling, ordering, payments, customer messaging, and business tools. DropVio is a software provider. We are not the seller of any food, and we are not a party to any sale between a merchant and their customers.

You must provide accurate information when you create an account and keep your login credentials secure. You are responsible for everything that happens under your account.

You must be at least 18 years old and able to form a binding contract to use DropVio as a merchant.

You are responsible for your products: food safety, labeling, allergens, permits, licenses, and compliance with every law that applies to your business and your sales.

You are responsible for your customers: honoring orders, handling refunds and disputes, and collecting consent before sending marketing texts or emails.

You may not use DropVio to sell anything illegal, deceptive, or harmful, or to send spam. We may suspend accounts that violate these rules.

DropVio charges the fees published on our pricing page: a one time launch and activation fee when your store opens, a percentage plus a fixed amount on each paid order, and per message rates for texting. Email delivery is included up to published limits, with a monthly plan above them.

Payments are processed by Stripe. You open and maintain your own Stripe account, and DropVio connects it to your store. Card processing, payouts, and refunds sit with Stripe under its own terms and rates, which are separate from DropVio fees.

Fees are non refundable except where required by law. Published pricing may change with notice before it takes effect on your account.

You own your content and your customer data. You grant DropVio a license to host, display, and process that content solely to operate the platform for you.

You can export your customer records at any time. If you close your account we will delete your data within a reasonable period, subject to legal retention requirements.

We work hard to keep DropVio fast and reliable, but the service is provided as is. We do not guarantee uninterrupted availability, and we are not liable for lost profits, lost sales, or indirect damages arising from use of the platform.

To the maximum extent permitted by law, our total liability for any claim is limited to the fees you paid DropVio in the twelve months before the claim.

You can close your account at any time. We may suspend or terminate accounts that violate these terms or create risk for others. Sections that by their nature should survive termination, including liability limits and data terms, survive.

These terms are governed by the laws of the State of California, without regard to conflict of law rules. Disputes will be resolved in the courts located in Orange County, California.

Questions about these terms? Write to hello@dropvio.io.